Support

Contact us

Email support@tellura.io. We reply within one business day, Monday to Friday, US Eastern time.

To help us answer quickly, include:

• Your workspace name, and your store's myshopify.com domain if your question is about Shopify
• What you were trying to do and what happened instead
• A screenshot, if you have one

Never send us a password or an access token. We will never ask for one.

Tellura for Shopify

Undo a change Tellura published

You do not need to wait for us. In Tellura, open Shopify in the sidebar, find the product, and choose Revert. Tellura puts back the value that was there before it published.

Reconnect your store

If Tellura shows "Needs reconnect" or "Uninstalled" for your store, open Integrations, then Shopify, and choose Reconnect Shopify. You will be sent to Shopify to approve the app's permissions again. Drafts you wrote in Tellura are kept.

What the app can access

The app asks Shopify for three permissions: read products, write products, and read themes. It cannot see your customers, orders, or payments. Our privacy policy lists exactly what we store.

Uninstall the app

In your Shopify admin, go to Settings, then Apps, find Tellura, and choose Uninstall. Tellura stops reading your store and deletes its access token right away. Your store data is deleted within 48 hours of Shopify's data erasure request, which Shopify sends 48 hours after you uninstall. Drafts you wrote in Tellura stay in your workspace until you delete them.

Billing

If you installed Tellura from the Shopify App Store, your plan is billed by Shopify and appears on your Shopify bill. You can change or cancel it from the app's page in your Shopify admin. If you signed up on tellura.io, email us with billing questions.

Privacy and data requests

To ask what data we hold about you, or to have it deleted, email support@tellura.io. See our privacy policy and terms of service for details.